The service gap after closing time
The guest checking in at 11:30 pm after a delayed flight. The family leaving at 6 am, before breakfast. The business traveller who finds only a closed bar after a late meeting. Every hotel knows these moments — and exactly these moments stick, in the memory and in the review.
What guests look for outside opening hours
- Something to eat or drink — from a fresh meal to a snack or a bottle of water.
- Forgotten essentials: charger, toothbrush, painkillers.
- Instantly and without fuss: no waiting, no calling, no forms.
More staff is not the answer
A night shift for the bar or 24-hour room service is unaffordable for most hotels — especially in a tight labour market. The demand is real, but too scattered across the night to roster a shift for. That makes this exactly the kind of problem an unmanned solution solves.
The lobby as a 24/7 service point
A Lobby Market — an unmanned convenience store in your lobby — catches exactly these moments: open 24/7, with fresh products, snacks, drinks and essentials. Selecta has managed unattended points of sale since 1957 and runs everything: design, replenishment, payments and reporting. Your team does nothing extra, and your guest never faces a closed shutter again. The hotel also shares in the turnover — the better guest experience pays for itself.
Curious what this means for your hotel? The revenue calculator gives an indication in one minute; request a non-binding tailored proposal via the form.