The service gap after closing time
Every hotel knows the moment: kitchen closed, bar closed, the night shift alone at the desk. From that moment on, a guest has nowhere to go — whether it is a snack, a drink or a forgotten charger.
What guests look for outside opening hours
- Something to eat after a late arrival or evening meeting
- A drink to take to the room
- Breakfast-to-go before the breakfast restaurant opens
- Forgotten essentials: charger, toothpaste, deodorant
Room service does not scale — a lobby market does
Room service means: someone available, a kitchen open and a guest who waits. An unmanned lobby market means: guests pick up what they need, whenever they want — pick, scan, pay. No waiting for the guest, no shift on your rota.
Replace or complement?
Hotels with extensive room service often keep it for the premium segment and let the lobby market absorb the broad night-time demand. Hotels without room service suddenly offer 24/7 service with it. In both cases Selecta finances, stocks and manages the store, on a revenue-share basis.
Want to see what it means for your hotel?
From first conversation to live store takes around 8 weeks on average. Start by working out, with no obligation, what a lobby market could earn at your room count and occupancy.